Privacy policy and Terms of Business

Fix My Broken Website has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online..

1. Consent for Collection, Use and Disclosure

Your use of the Fix My Broken Website site and/or your registration for Fix My Broken Website products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Fix My Broken Website site.

Fix My Broken Website may occasionally update this Privacy Policy. When it does, Fix My Broken Website will also revise the “last update” date at the top of this Privacy Policy. In addition, Fix My Broken Website will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. Fix My Broken Website will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, Fix My Broken Website will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to seo@fixmybrokenwebsite.com, if you do, Fix My Broken Website may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any Fix My Broken Website product and you request a refund, the guarantee will be honoured.

2. Accountability

Fix My Broken Website collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

Fix My Broken Website has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that Fix My Broken Website will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Fix My Broken Website’s behalf.

Fix My Broken Website has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other Fix My Broken Website individuals may be delegated to act on behalf of the Privacy Officer.

3. Purposes for Collecting Personal Information

Fix My Broken Website collects and uses personal information for the following Identified Purposes:

(a) to understand customer needs regarding Fix My Broken Website ‘s services;

(b) to develop and provide our web site and our products and services for our customers;

(c) to fulfil your requests for products, services or information;

(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from Fix My Broken Website, its affiliates and third parties;

(e) to allow customers to access limited-entry areas of Fix My Broken Website site;

(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from Fix My Broken Website and third parties;

(g) to bill accounts and maintain payment records;

(h) to comply with any applicable law, regulation, legal process or government request;

(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Fix My Broken Website site or any Fix My Broken Website product or service;

(j) to protect the services, products or rights of Fix My Broken Website, including but not limited to the security or integrity of the Fix My Broken Website site; and

(k) to identify and resolve technical problems concerning Fix My Broken Website site, products and services.

Fix My Broken Website also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4. Limiting the Collection of Personal Information

Fix My Broken Website limits its collection of personal information to only that information which is necessary for the Identified Purposes. Fix My Broken Website does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the Fix My Broken Website web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Fix My Broken Website site previously. Fix My Broken Website uses cookies to allow Fix My Broken Website to determine which products and services you have already purchased so that Fix My Broken Website does not provide redundant information to you, and, if you are an Fix My Broken Website affiliate, to track Fix My Broken Website sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the Fix My Broken Website web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Fix My Broken Website site.

5. Disclosure, Processing and Retention

Fix My Broken Website does not sell, rent or disclose your personal information to anyone else, except:

(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);

(b) to Fix My Broken Website employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on CV THAT WORKS’s behalf for any of the Identified Purposes;

(c) as necessary if Fix My Broken Website has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Fix My Broken Website rights or property, other users of Fix My Broken Website web site, products or services, or anyone else that could be harmed by such activities; and

(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Fix My Broken Website or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United Kingdom, or in any other country in which Fix My Broken Website or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), Fix My Broken Website will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Fix My Broken Website’s compliance with any applicable law.

6. Accuracy of Personal Information

Fix My Broken Website will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing FIX MY BROKEN WEBSIT about changes to their personal information. You can do this by calling 01446 794700 or sending an email to our privacy department.Fix My Broken Websitewill use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards

Fix My Broken Website will use reasonable efforts to protect customers’ personal information.

8. Access to Personal Information

Fix My Broken Website will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 01656 880648, writing to:

Fix My Broken Website

43 Lon Yr Eglwys
St Brides Major
Vale of Glamorgan
CF32 0SH
Wales, UK… or upon request to the Privacy Officer.

IfFix My Broken Website is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Fix My Broken Website or the Privacy Officer as described above. Fix My Broken Website will promptly correct such personal information.

9 SEO Guarantee

We guarantee that the home page of your website will appear in the top ten organic results returned by Google (http://www.google.co.uk) on the day we hand the website back to you (the customer) for the agreed keywords (key phrases) that are decided on at the beginning of our relationship. We cannot guarantee the length of time that your website will continue in the top ten. This is due to factors out of our control. These include competition, search engine algorithm changes and many other factors.

We cannot guarantee the level of business or traffic that will ensue as a result of the improvement in search engine results (although in our experience, every customer that we have ever dealt with has experienced growth in their customer numbers, customer spend and website traffic).

SEO Guarantee

We need your complete co-operation to allow us the leeway to complete an excellent job for you. This includes access to your hosting account (or cpanel) as necessary.

We are happy to participate in a confidentiality or non-disclosure agreement should you feel that is necessary to deliver our SEO Guarantee.

We Take The Risk

We would not and could not guarantee our service if we did not deliver results for our customers- we would simply fall out of business. Our reputation means everything to us. It is very easy nowadays to make comments over review sites, internet forums, social media and the like and if our customers were not happy, they would make them.

It sounds a little old-fashioned really; however we take pride in our work, keep our word, do what we say we will do and don’t make any claim that we can’t back up. This is why we guarantee page one- we cannot guarantee the number one slot- nobody can- we will however do all the work that is necessary and more to get your website to the first page of Google- we guarantee it.

We will put our guarantee in writing

We are prepared to put our guarantee in writing- I know that some people won’t think that this is worth the paper it is written on, however it is all we can do to demonstrate that we mean exactly what we say.

Google page one or you pay nothing.

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